NYWEA Training: Emergency Response and Crisis Management



Emergency Response and Crisis Management for Water and Wastewater Facilities

Instructor: Nellie J. Brown, MS, CIH, Worker Institute at Cornell University’s ILR School

Location: Wayne County Public Safety Building, 7376 Route 31, Lyons, NY

Contact Hours: 6.0 RTC, 6.0 ATC, 6.0 PDH (PENDING REVIEW)


Course Outline: (A simultaneous crisis scenario/exercise is interspersed throughout the day)

8:30 am Overview of crisis management

• The business case for crisis management

Exercise: Crisis audit of your facility

• Elements of a crisis

• Crisis planning team

• Developing the crisis management plan

10:15 am Break

10:30 am Exercise: Crisis preparedness -- vulnerability analysis

• Phases of a crisis

Exercise: Signal detection

12:00 pm Lunch

1:00 pm • Planning for recovery

Exercise: Recovery plan

Exercise: Identifying stakeholders

Exercise: Prioritizing stakeholders

2:15 pm Break

2:30 pm Communicating during and after a crisis

• Developing core messages

Exercise: Communicating with stakeholders and the media

• Critical incident stress and debriefing

Exercise: Signs of emotional impact

• Learning from crisis

4:00 pm Adjourn


Event Date: 
Thursday, February 27, 2020 - 8:00am to 4:00pm
Event Location: 
Event Category: 
Training Opportunities